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High Point Technical Support

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HP Support

Documentation for applications, hardware, and systems utilized by City Employees.

Training

  • Lawson v10 - Overview Training (post upgrade)
  • Lawson v10 - Application Overview Guide

IT SOPs

  • CITY OF HIGH POINT IT SERVICES SERVICE LEVEL AGREEMENT (SLA)
  • COHP Employee PC Purchase Policy

I Need Something

  • Cisco Duo and Your Privacy
  • Buying Microsoft 365 for Home Use
  • No tasks available message when accessing lawson Inbasket
  • Adjusting a File Copier Processor
  • Search a Phone Number in Beacon
  • How-To Article
See all 10 articles

"How Do I ... ?"

  • Update Information in Email Signatures
  • User's Guide to ThreatLocker Request Popups
  • Self Service Password Reset
  • Microsoft Office Applications: Help and Training Links
  • Using HP Support
  • New Hire Process Updates – Workday Transition
See all 54 articles

Something Isn't Working

  • Teams Error or Glitching?
  • Welcome to your Support Center!
  • Cannot open encrypted emails in Outlook client
  • Accessing Employment Reimbursements Form
  • Reboot Your Desk (Polycom) Phone
  • Outlook or Office Continual Prompting for Password
See all 10 articles

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