Using HP Support

Regardless of the type of issue you’re experiencing, here are some of the options you have for contacting us:

• Fill out a support request form in your HP Support portal
• Utilize the Live Chat feature on the HP Support portal
• Send an email to TechSupport@highpointnc.gov
• Call us on the telephone at 336.883.3014

All of these communication options are referred to as channels. You decide which channels you wish to utilize to reach HP Support.

All support requests, from all channels, become HP Support tickets. Tickets capture your request for support and all the conversations you have with our support agents along the way to solving your support issue.