New Hire Process Updates – Workday Transition – IT Services Help Center

As part of our transition to Workday, some processes have changed. Please review the updated procedures below:

Requesting Equipment for New Employees

When a new employee requires equipment (e.g., computer, cell phone, desk phone, MiFi, etc.), you will now need to submit a Helpdesk Ticket.

You can send an email to techsupport@highpointnc.gov
Or visit techsupport.highpointnc.gov to submit a new ticket

Requesting VPN Access

To request VPN access, follow the new process:

Submit a Helpdesk Ticket by emailing techsupport@highpointnc.gov
You can also access the VPN Access Request Form directly here: VPN Access Request Form

Requesting Elevated Workday Access

Every new employee will gain general Workday access. However, if the new employee assumes a supervisory role, such as manager, department head, or is a timekeeper, etc. they will need elevated privileges within Workday. In these cases, it is imperative to complete the Workday Access Request Form to grant the appropriate permissions.

The access request form is located on the Intranet Page Home - Intranet Home under Information Technology and also . See below.
It can also be accessed on techsupport.highpointnc.gov. See Below
Prior to completing the access request form, you will need the employee's username or employee ID. Do not create a username.
Please ensure all required details are included before submitting to avoid delays.