If Outlook or other Office applications are continually prompting you to enter your password, especially when you’ve recently set a new password, please follow the enclosed steps.

The process for resolving this is typically to Close and/or Exit EACH MS Office application and then open one, allow it to prompt you and complete the sign-in with the DUO authentication. I can assist with this if needed, but here are itemized steps:

1. Within Teams, click your User Icon in the upper right corner and select Sign Out
2. Right-click OneDrive in the System Tray (bottom right corner where the Date/Time can be found) and select Quit OneDrive.
3. Close all other Office applications (Word, Excel, etc.)
4. Open ONE Office application, like Outlook, and when prompted please login with your USERNAME (not email address) and password. You may need to click 'More Choices' and 'Use a Different Account' if your email address is already populated. 

   

5. Once you login, you should be prompted to authenticate with DUO MFA. 
6. When this is successful, you can open all other necessary Office applications. Please do re-open and allow OneDrive to continue syncing. 

If Office continues to prompt you, please contact the Information Services Department or enter a help request here: HP Support