Eric Xavier
- Total activity 16
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Activity overview
Latest activity by Eric Xavier-
Eric Xavier created an article,
Search a Phone Number in Beacon
Watch this quick how-to video: # # #
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Eric Xavier created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Eric Xavier created an article,
Welcome to your Support Center!
You're looking at our new Support Center. This portal is designed to provide a complete self-service support option for you. It contains the following links: HP Support: Your online portal for sub...
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Eric Xavier created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Eric Xavier created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...