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Brianna Azzara

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  • Install Microsoft Teams

    Please see the enclosed steps to install Microsoft Teams: Open the Intranet site https://highpointnc.sharepoint.com/default.aspx Step 1: Click the grid in the upper left corner (the Waffle) Step 2:...

  • Add a Digital Signature Field to a PDF

    To add a Digital Signature field to an Adobe document, first open the PDF document you wish to edit with Adobe Acrobat; not Adobe Reader. Next, click the Tools menu item from the top menu ribbon. ...

  • User's Guide to ThreatLocker Request Popups

    ThreatLocker is an Application Whitelisting tool that is used to protect you from ransomware attacks and stop malicious files from running in your environment.   What does whitelisted mean? A whi...

  • SumTotal Mobile

    To utilize SumTotal on your mobile device, download the app from the app store associated with your operating system (iPhone or Android). Search and select SumTotal by SumTotal Systems LLC. Once i...

  • Polycom Desk Phone Voicemail Setup & Tips

    Setting up Cloud Voice Voicemail on your Polycom desk phone: Go to your assigned phone. Press the “Messages” key (left side of phone, between the “Transfer” and “Hold” button.) The system will as...

  • Adobe Security (Enhanced) Settings

    If you are experiencing issues when trying to print PDF's in Adobe or if you cannot launch Accela documents (load screen hangs or you get an Access Denied error), please follow the steps below to a...

  • Reset Citrix Workspace

    1. Right-click the Citrix Workspace icon in the system tray (lower, right corner by the date/time)2. Select Advanced Preferences3. When the window loads, click Reset Citrix Workspace from the list ...

  • Reboot Your Desk (Polycom) Phone

    If you're experiencing issues with phone functionality, IT may ask you to reboot your phone to see if that restores function. Some functionality issues may include buttons not working, callers cann...

  • Citrix Migration to Cloud with Duo MFA

    Effective February 22, 2023, the Department of IT Services will migrate our Citrix environment to a cloud-based environment. Once migrated, you will no longer be able to log into Citrix using store...

  • Outlook or Office Continual Prompting for Password

    If Outlook or other Office applications are continually prompting you to enter your password, especially when you’ve recently set a new password, please follow the enclosed steps. The process for ...